Socially Responsible Web Hosting

Here you will find support for all aspects of your account. e-Mail, site statistics, working out why you cannot see your site, and more. We ask that you please try to find the help you need here before you call us. We share ²/₃ of our revenues with good causes, and with resellers, so any help you can get from our support site, and not from our phone line, helps us keep our costs down, and keep our donations as high as possible. Thank you for your understanding.

e-Mail is the most common problem for clients, and the hardest one for us to assist with - there are so many different e-Mail clients available, on so many different computers, it is hard for us to be specific. If you do not see your mail program listed here, please use the "general" instructions, and try to apply those to your e-Mail program. If your e-Mail client is not listed here, then although it should be able to work with our servers, we cannot offer support for the software - if you need to test your account, please use the web based e-Mail tool.
◊ General e-Mail Setup Instructions
◊ Microsoft Outlook 2007
◊ Microsoft Mail
◊ Microsoft Outlook Express
◊ Mozilla Thunderbird
◊ Netscape Communicator

The web based e-Mail is a very useful tool, allowing you to check ytour e-Mail from any internet connected computer. There are, however, certain things you should be aware of, which are detailed in the "general web mail" section.
◊ General Web Mail instructions
◊ Personal Information
◊ Message Highlighting
◊ Index Order
◊ Display Preferences
◊ Folder Preferences

Your web site may be beautiful, but can people find it? What pages are they looking at? How are they finding your site? All this information is freely available to all Host2Help clients through site statistics. You can watch for emerging trends, find out where you need to increase or improve your site content, find any 404 errors, and much more.
◊ Logging in to Your Site Statistics
◊ Summary
◊ Visitors Domains/Countries
◊ Hosts
◊ Robots/Spiders
◊ Visits Duration
◊ File Type
◊ Operating Systems/Browsers
◊ Search Keyphrases & Keywords
◊ Miscellaneous
◊ Status Codes

FTP is the File Transfer Protocol. This is used to take the files you create on your computer, and place them on your web site. Also this section covers how to name files, and how to build directory structures.
◊ FTP programs
◊ Root Folder
◊ Index page
◊ CGI files
◊ illegal folders/filenames
◊ default files

SEO or Search Engine Optimization are the techniques used to get your site listed on the search engines. There are some things you should know to do this, and we can help.
◊ "Hidden" content
◊ Building your meta tags
◊ Cons to avoid